Austads Golf
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Phone: 800-444-1234
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Austads Golf
8833 E. 34TH ST N
Wichita, KS 67226
US Customer Service: 1-800-444-1234
Int. Customer Service: 001-316-858-0497
Customer Service Hours:
Mon. – Fri. 7 a.m. – 11 p.m.,
Saturday & Sunday 7 a.m. – 8 p.m., CST
US Customers: 1-316-858-0456
Int. Customers: 001-316-858-0456
Customer Service FAQ's
FAQ Categories:

   
 
Ordering & Payment FAQs
Q. Where can I find my password or user id if I have forgotten it?

A. Don’t worry, if you should forget your user name or password you can retrieve them from our log in page.

Forgotten password - enter your login name and email address and we will send you your password hint by e-mail.

Forgotten user id Enter the email address associated with your customer account. Hit the "remind me" button below, and we will email you a list of valid user names.

Click here to visit our log in page.

Q. What payment methods do you accept?

A. Payment Methods -

  • Credit card - Visa - Mastercard - American Express - Discover

  • Austads Gift Cards - TREAT YOUR GIFT CARD AS CASH. IT CANNOT BE REPLACED IF LOST.
    • How to use your Gift Card at checkout:
      • Proceed through the checkout process.
      • At Step 4, Order Summary, enter the gift card # in the Promotions box.

Q. Can I use multiple credit cards on one order?

A. Yes you can use multiple forms of payment. To use multiple credit cards (up to three including VI, MC and Amex gift cards) we ask that you contact customer service at 1-800-444-1234 for assistance in placing your order.

Q. Why do I see two charges to my bank account?

A. It is common for online and catalog retailers to process an authorization hold prior to shipping your order. Austads Golf will process an authorization hold to verify that the credit card is valid and that sufficient funds are available to cover the transaction's cost. At this step, the funds are "held" and deducted from the credit limit (or bank balance, in the case of a debit card) but are not yet transferred to Austads Golf. Your order is then processed and packed for shipping. Your credit card is not charged until the order is physically shipped out. The transaction may not appear on your statement or online account activity for one to two days. Once the payment has been processed by your bank the authorization hold will drop off. The timeframe can vary from bank to bank but is generally within 3-5 business days.

Q. How do I know if my order has shipped?

A. If you provide us with your email address when you place your order, you will be notified via email when your order has been shipped. This email will contain your order details and tracking information. Please retain this email for your records.

Q. How do I know if my order has been received?

A. If you provide us with your email address when you place your order, you will receive an order confirmation via email. This confirms that your order has been received by Austads Golf. The email will contain your order details and order number. Please retain this email for your records.

Q. Can I change or cancel my order?


A. After you have submitted your order, you may be able to make changes or cancel your entire order. Please note you have a limited amount of time in which to cancel your order, as our system is designed to fill orders and get them on their way as quickly as possible. We ask that you contact customer service at 1-800-444-1234 as quickly as possible to request changes or cancellations. Your credit card will not be charged if you cancel an order.

Please note that if you used a gift card or online gift certificate to pay for your order, this amount will be applied as an in store credit which can be redeemed through customer service. Please allow 7-10 business days for the in store credit to become available.

Q. Can you special order something I want that is not listed on your website?

A. Should you need something special that you cannot find in the Austads Golf on-line catalog simply Email us at help@austads.com with your request. We will get back with you promptly.

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Warranty FAQs
Q. Are all items covered under warranty?

A. All products carry a full manufacturer’s warranty! Should you have a problem within the manufacturer’s warranty period Austads Golf will do everything possible to assist you in taking care of your particular situation. We would love to provide further information, please contact customer service by email at help@austads.com or by phone at 1-800-444-1234 for assistance with the warranty process.

Q. Can I return personalized items for credit or exchange?

A. Because personalized items are created specifically for you, they cannot be returned for credit or exchange.

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Shipping FAQs
Q. What are my shipping options?

A. Austads Golf continually negotiates with top shippers to provide the lowest possible shipping charges available. Austads Golf is proud to utilize the services of FedEx for most shipping. USPS is also available on select orders.

Q. Do you ship to Military APO/FPO addresses?

A. Orders to APO/FPO addresses are shipped via United States Postal Service. Sorry, expedited shipping is not available to these addresses. Estimated arrival dates don't apply. However, we estimate 5-7 business days for delivery once the order has been confirmed as shipped. Some destinations may take up to 21 days.

Standard flat-rate shipping rates apply to APO/FPO orders. In the majority of cases, the charge is actually less than it costs us to ship to these addresses however we are happy to incur the added expense to accommodate the sporting needs of our servicemen and women!

Additional Shipping Holidays for those with PO/APO and FPO addresses:
• Martin Luther King, Jr. Day
• Columbus Day
• Veterans' Day


Q. Is a signature required for delivery?

A. Austads Golf does not require a signature for delivery of our products. FedEx may request a signature in areas that have been identified as high claim areas at their discretion.

Q. Do you ship internationally?

A. Austads Golf ships to over 200 international locations. We use Worldwide Express and Worldwide Expedited shipping services. Please contact customer service with any questions help@austads.com or by phone 001-316-838-2199.

Q. Are international duties and taxes included in the shipping charges?

A. International customers will be responsible for payment of any applicable duties at the time an order arrives at its destination. Please contact your local Department of Commerce for any duty and taxes that may be added. Austads Golf orders only include the cost of the item and the shipping. Any duty or taxes may be added at the time of delivery.

Q. Once my order is placed, how quickly will it ship?

A.

Standard Shipping
Orders for in-stock items will ship within 2 business days from the date of your order regardless of the time the order is placed.
Orders placed using this ship method will arrive in 8 business days or less.
Standard Shipping orders are delivered by either FedEx or USPS depending upon shipment weight and order amount.

Guaranteed Ground Shipping
Orders for in-stock items placed by 1pm CST Monday thru Thursday or by 11am CST on Friday will ship that day.
Orders for in-stock items placed after 1pm CST Monday thru Thursday or after 11am CST on Friday will ship the following business day.
Orders placed using this ship method will arrive in 5 business days or less.
Guaranteed Ground orders are delivered by FedEx.

2nd Day Shipping
Orders for in-stock items placed by 1pm CST Monday thru Thursday or by 11am CST on Friday will ship that day.
Orders for in-stock items placed after 1pm CST Monday thru Thursday or after 11am CST on Friday will ship the following business day.
Orders placed using this ship method will arrive in 2 business days or less.
2nd Day orders are delivered by FedEx.

Next Day Shipping
Orders for in-stock items placed by 1pm CST Monday thru Thursday or by 11am CST on Friday will ship that day.
Orders for in-stock items placed after 1pm CST Monday thru Thursday or after 11am CST on Friday will ship the following business day.
Orders placed using this ship method will arrive in 1 business day.
Next Day orders are delivered by FedEx.

Notes & Exclusions
Shipping times vary for merchandise that is shipped directly from our vendors (merchandise labeled as: Ships from Manufacturer).
2ND Day and Next Day shipping are not available for U.S. Territories. All FedEx Services are guaranteed or shipping is refunded.
Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Billing Name, Billing Address, Card Type, Account Number, and Security Code.

APO, FPO & PO Box Service
Orders to APO, FPO or PO Box addresses will ship using USPS Priority Service at the standard shipping rate. Orders will be delivered in 10 business days or less. Tracking to destination is limited.

Shipping times for custom orders are item specific. Please visit our custom and personalization center or contact customer service at 1-800-444-1234 for details.

Note: Orders which require additional credit card authorization procedures may have a delay in shipping. You will be contacted if additional information or documentation is required.

Q. My order includes a backordered item; will the rest of my order be held?

A. In stock items may SHIP AHEAD, when backordered items are also included in an order. If an order is SHIPPED AHEAD and the shipping method is by air, (Next Business Day or 2nd Day Air) the backordered items will ship via FedEx Ground when received. (Backordered items are shipped FedEx Ground because the majority of the Next Business Day or 2nd Day Air charges are attached to the first item/weight to be shipped. Most of the time additional items are only an incremental part of the entire shipping charge. To keep from having to charge the customer an additional charge, Austads Golf ships additional items via FedEx Ground at Austads Golf's expense). You will not be billed for any additional shipping. International orders will not be SHIPPED AHEAD.

Q. Why does the backorder date for the item on my order keep changing?

A. It is our goal to get your order to you as quickly as possible. Occasionally, production delays or quality control issues can cause the original backorder date to change. If you have questions about the reason why a backorder date has changed, please contact our Customer Service department by email at help@austads.com or by phone 1-800-444-1234 for details.

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Custom & Personalization FAQs
Q. Can a different font or font size be requested on personalized golf balls?

A. Our vendors have experimented with different font styles and sizes and have found the best size and font compatible to the size and curvature of a golf ball. To be certain that you are receiving the highest quality product available, we are unable to request a font size or style change.

Q. What is the difference between logo and personalization?

A. When it comes to golf balls, personalization is a standard block font printed on the ball in all uppercase letters available in four imprint color choices (black, blue, red or green).

A logo is artwork, a design or a specialized font requiring the submission of an electronic artwork image or file for the manufacturer to reproduce. Email us at help@austads.com for more info on logo golf balls.

Q. What type of information can I have imprinted on a golf ball?

A. Any text that it is not profane, derogatory or obscene is acceptable as long as it fits within the manufacturer's character limitations. The manufacturer reserves the right to refuse to print any requested text.

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Pricing FAQs
Q. If the order is a gift, will the prices be visible to the gift recipient?

A. We have thousands of great gift ideas! When you select a shipping address that is different from your billing address the amount and payment details are automatically removed from the packing list!

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Other FAQs
Q. How can I leave a review?

A. It is easy to share your experience with other Austads Golf customers! If you provided us with your email address when you placed your order, you will receive a link which will allow you to rate and review the product you purchased approximately 30 days after your order was shipped. If you would like to review our service please send an email to help@austads.com.

Q. Why isn’t a promotion you’re running working with the items I am trying to buy?

Non-discountable item example A. Due to manufacturer policies, some products will not qualify for every promotion.
There are a few products that cannot participate in free shipping offers. Therefore, if you have a non-qualifying item in your cart, as well as other merchandise that does qualify for free shipping you will receive prorated shipping as opposed to free.

A number of items are non-discountable and are excluded from price promotions. Multiple offers that include price reductions cannot be combined. All non-discountable items are identified by the statement “Discounts cannot be applied to this product” which is located near the “ADD TO CART” button.

We apologize for the inconvenience. If you have any other questions, please don’t hesitate to contact customer service at 1-800-444-1234, email us at help@austads.com or live chat with us.

Q. What is Austads Golf’s Privacy Policy?

A. Your privacy is important to us and we are committed to protecting your privacy. The purpose of this Privacy Policy is to assist you in understanding the type of personal information we may collect from you, how such information may be used, the choices that are available to you concerning the use of your information and your ability to correct or modify the information you have provided us. Click here to access the Privacy Policy.

If you have any questions or concerns about our Privacy Policy, you may email us at privacyofficer@tgw.com. We welcome your feedback and suggestions to help us improve our policies and practices. This Privacy Policy is only applicable to customers in the United States.

Q. What is the difference between a Cadet and a Regular size golf glove?

A. A cadet glove will better fit a person with wider palms and shorter fingers. If the glove you wear now has excess fabric at the finger tips you may want to try a cadet glove to provide a better fit.

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