AUSTAD'S TRIPLE GUARANTEE -
We've Got You Covered 3 Ways
Austad's Guarantee of Quality
My dad started Austad's in 1963 with a simple promise, "Bend over backwards
for the customer". That commitment still stands today. If any product from
Austad's has a manufacturing defect, we will promptly repair it or replace it.
Austad's Playability Guarantee
What good is a new club if it doesn't improve your game? If you are not
satisfied with your club purchase for any reason within 30 days of purchase,
return it to us for an exchange or store credit, less a 20% restocking fee.
Austad's Low Price Guarantee
We know you have lots of places to shop for your golf equipment, and we don't
think you should pay a premium for all the great service you get from
Austad's. We will match any price from an authorized national competitor
listed on manufacturers web site as an authorized dealer on an identical, in
stock item or we will refund the difference within 15 days of your purchase.
Internet sales are limited to stock on hand. Sale schedule subject to change
without notice. Offers not valid on prior purchases.
A word of caution here, there are lot's of folks on the web with different
prices. Some could be used, some even counterfeit (a big problem in golf).
Check the manufacturer's site, you'll find Austad's, and our price is
guaranteed as low as anyone else listed.
WARRANTIES AND RETURNS
Austad's stands behind every item we sell. We are committed to having satisfied
customers that not only can't wait to shop again but go out and tell their friends
about Austad's . That's why we offer a 100% MONEY BACK GUARANTEE. In the
unlikely event that you are unhappy with your purchase for any reason, return
the product to us within 30 days and receive an exchange or store credit,
less a 20% restocking fee. Refunds will be issued in the same payment method as tendered
for the purchase price of the item(s) returned excluding delivery. That is,
if you pay by credit card, the refund will be issued to that credit card.
If you should need to return an item, contact Austad's by email or phone. Except in the case
of defects, return shipping charges are your responsibility. We recommend that
you insure the item when shipping. All items returned must be in like new condition
and will be inspected prior to credit being issued.
CLOSEOUTS, CUSTOM ORDERS, DEMO ITEMS, and PERSONALIZED ITEMS are not returnable.
SPECIAL ORDER items that are not regular in stock items are also not returnable.
Please Note: All sales are subject to availability of product from the respective
manufacturer and/or vendor.
INTERNATIONAL RETURNS
The customer is responsible for any additional duty, taxes, brokerage fees and
insurance fees that may be assessed for returned items shipped internationally.
Shipping charges are the responsibility of the customer for warranty replacements.
The customer is also responsible for any duty, tax or brokerage fees and insurance
for replacements. Closeouts, custom orders or demo items are not returnable
either domestically or internationally.
SPECIAL ORDERS
When something is purchased as a "Special Order", it can mean one
of several things:
1. It could mean that it is not a normally stocked item and it will be ordered
on your behalf.
2. It could mean that it is a normally stocked item but Austad's is temporarily
out of stock or the item is back-ordered from the manufacturer.
3. It could mean that it is a new item that Austad's anticipates arriving in
the warehouse soon. If you order an item that is listed "Special Order"
please allow two to four weeks for delivery.
Special orders are excluded from all promotions.
Shipping costs apply to all special orders and vary depending upon the item. We
will contact you via phone or email with the actual shipping costs on any
special order.
Should you need something special that you cannot find in the Austad's on-line
catalog submit a Special Order, or simply E-Mail us at customerservice@austads.com
with your request. We will get back with you promptly.
PRIVACY POLICY & ONLINE SECURITY
What is Austads.com policy on privacy?
Your privacy is a very sensitive subject for us and we take it very seriously.
So our privacy policy at Austads.com is as follows:
We will not sell, share, trade, or give away any personal information that
we receive regarding our customers.
We are committed to protecting your privacy. We use the information we collect
about you to process orders and to provide a more personalized shopping experience.
Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
We collect the domain name of e-mail addresses of visitors to our site and aggregate
(not personally identifiable) information on what pages visitors access. We
use this information to monitor the use of the site and to improve its performance
and usefulness. We also collect information you volunteer, such as survey responses,
comments, purchasing and billing information, and your requests.
When you order, we need to know your name, e-mail address, mailing address,
credit card number, and expiration date. This allows us to process and fulfill
your order and to notify you of your order status.
We may also use the information we collect to occasionally notify you about
important functionality changes to the Web site, new services, and special offers
we think you'll find valuable.
How do we protect customer information?
When you place orders or access your account information, we offer the use of
a secure server. The secure server software (SSL) encrypts all information you
input before it is sent to us. Furthermore, all of the customer data we collect
is protected against unauthorized access.
How do we allow customers to update or change the information we collect?
You may update or change information related to your account by updating your
profile, accessible via the home page once you are logged in, or by sending
us email.
Yes, we do use cookies, but we do not overuse them!
We use cookies to enhance your shopping and browsing experience. The text in
a cookie, by itself, only tells us that you have visited our site before. It
does not store any personal information such as your name, e-mail address, street
address, or phone number. Cookies are also used to maintain your shopping basket.
All data contained in the shopping basket is kept on our server and not in the
cookie your machine is assigned.
Your consent
By using our website, you consent to the collection and use of this
information. If we decide to change our privacy policy, we will post those
changes on this page so that you are always aware of what information we
collect, how we use it, and under what circumstances we disclose it.
Tell us what you think
We welcome your questions and comments about privacy. If you have any questions,
please email us.
CONTACTING AUSTAD'S
By E-mail:
Questions: - How Can We Help You? (customerservice@austads.com)
Comments: - Tell Us What You Think of AUSTAD'S (comments@austads.com)
By Phone:
US Customer Service Orders: 1-800-444-1234
(toll free)
International Customers: 001-605-336-3135
By FAX:
US Customers: 1-605-332-3373
International Customers: 001-605-332-3373
By Mail:
Austad's Golf
2801 E 10th St
Sioux Falls, SD 57103 |
