Austads Golf
$6.99 Shipping (Non-rural)

Golf Insider
Retail Store Locator: Sign-Up For Austad's Email Specials:
Phone: 800-444-1234
Hours
Austads.com - Powered By TGW.com FAQ's
Q. Why is TGW powering Austad's web site?

A. Austad's made a focused business decision to concentrate the company's efforts in the specialized areas of custom fitting and personal service in their awesome retail stores. The leadership at both companies, TGW and Austad's, saw an opportunity that would allow Austad's to continue to provide a web based presence to their customers by partnering with TGW, golfís # 1 online superstore.

Both companies remain wholly separate entities, but it is our great pleasure at TGW to provide the Austad's customer base with the ability to shop online.

Q. Will TGW be taking over Austad's local stores as well?

A. Austadís is committed to providing personal service in their retail stores. TGW is delighted to partner with Austadís to provide customers with the excellent service and quality online that they have come to expect from the retail locations.

Both companies remain wholly separate entities, but it is our great pleasure at TGW to provide the Austad's customer base with the ability to shop online.

Q. I used to get free shipping, repeat customer discounts, etc. Will I still get that now that TGW has taken over the web sales?

A. Absolutely! You will still find the latest exciting deals and special promotions right from your computer at austads.com.

Q. Is TGW shipping these products or is Austad's?

A. TGW is excited to be shipping your Austadís order directly from our warehouse. You will receive your order with the same care and speed that you have always received from Austadís.

Q: In which states will I see Sales Tax applied to my order?

A. State laws require that we charge applicable sales tax on orders shipped to states where we have an affiliated physical location. Thus you will see sales tax on your Austad's order if it originates in California and Kansas.

Q. I need to return these products. Will they be returned to TGW or Austad's?


A. We want you to be 100% satisfied with your purchase. Because the retail store and the online store are now separate entities, items purchased online must be returned to the Austadís consumer direct warehouse here at TGW.

You can easily print a return label online by following the instructions printed on the back of your packing slip that you received with your Austadís order.

Q. I would like to speak to a local Austad's retail associate. Are they available?


A. You can certainly contact a local Austad's retail associate. For your convenience the phone number for your local Austadís retail store can be found in the Austadís store locator.

Q. What are the Austad's local stores hours of operation?


A. Please contact your local Austadís retail store for individual hours of operation. For your convenience the phone number for your local Austadís retail store can be found in the Austadís store locator.

Q. Does TGW have a record of my previous purchases with Austad's?


A. Unfortunately TGW does not have record of your previous purchases. If you need assistance with a previous purchase, please contact your local Austadís retail location. For your convenience the phone number for your local Austadís retail store can be found in the Austadís store locator.

Q. Can I order over the web and pick up at a local Austad's store?


A. Unfortunately Austadís retail stores are unable to fill orders placed online. We do offer many shipping options to get your order delivered to you within your desired timeframe.

Q. Will Austad's gift cards work for orders placed with TGW?


A. Austadís gift cards can be redeemed one of two ways.

1) Visit any local Austadís retail location. Gift cards will continue to be sold and honored.

2) E-mail giftcards@austadgolf.com with the following information:

ē Your name, physical address (no PO Box addresses) and phone number
ē The products you would like to receive with the gift card.
ē Your gift card number (located on the back of card).
ē The dollar amount for each gift card.

If there is a balance to complete your order, we will call you for your preferred payment. Please do not send credit card numbers through an e-mail.

Q. Can I purchase items online and return them to an Austad's local stores?

A. For most efficient handling of your refund or exchange credit, items purchased online should be returned to our Austadís consumer direct warehouse, not an Austadís local store.

We want to make your return or exchange as easy as possible for you. You can easily print a return label online by following the instructions printed on the back of your packing slip that you received with your Austadís order.